The Client
Mead Johnson is the only global company focused primarily on infant and child nutrition, and its flagship “Enfa” line is the leading infant nutrition brand in the world. Mead Johnson develops and markets more than 70 products in 50-plus countries that help meet the nutritional needs of infants and children.

The Situation
Mead Johnson engaged Ameex to implement a scalable global web platform for its Enfamil line. The team wanted to establish a unified platform to serve more than 40 different global markets, supports direct-to-consumer marketing and helps the organization build progressive profiles of its customers. The new platform would give an opportunity to expand use of personalization technologies, integrate with CRM, CDP, commerce, and ERP systems, and offer an omnichannel experience across its digital properties.

The Challenges
Mead Johnson wanted to improve the overall experience for its product sites, and build a practice around search engine optimization to develop better organic search results. A new site would also better engage visitors across markets.

The Solution
Ameex proposed a solution to address the immediate requirement and then took a strategic consulting approach to offer digital experience transformation. With Acquia and Drupal, Ameex’s development team helped Mead Johnson build code components that can be reused and customized across 40 of Enfamil’s regional sites. This approach reduces the cost of site and platform maintenance, while providing content authors the tools needed to make region-specific modifications on localized sites. The team also mapped customer journeys based on digital analytics to provide an omnichannel experience. The new Enfamil sites would take advantage of chat and voice technologies, and introduce an all-new multisite architecture and UI.
In partnership with Acquia, Ameex helped Mead Johnson build a global network of sites that makes platform governance easy, while delivering an engaging, intuitive front-end experience for end users. The Acquia Platform helped Ameex deliver complete the project and tutilized the Acquia Platform to attain speed to market with timely launch across 40-plus markets in 15-plus locations globally. On-time delivery every time with zero critical and no major defects.

The Results
With Acquia, Mead Johnson can manage its digital properties from one platform, and build a technology stack that is best suited for its business needs both today and tomorrow. This means that when Mead Johnson chooses to adopt new technology, the Acquia Platform will adapt alongside it.

• Increased online sales revenue 3x and average order value by 60 percent.
• Application performance improved 190 percent.
• Page load speed reduced to less than 3 seconds from 8 seconds.
• Organic traffic increased by 40 percent.
• Cost of application maintenance decreased by 36 percent, and development time decreased 74 percent, through a common code library.
• Site conversions increased 7 percent.
• Application uptime increased to 99.999 percent.
• The bounce rate decreased 6 percent, assisted by personalization.